Cancellation
Twenty-four hours’ notice. No deposit.
Plans change and we know it. All we ask is a day’s warning, so the slot can go to somebody who is waiting for it.
Nothing is taken from you when you book — no deposit, no card details, no charge until after your treatment.
The Rule
An empty chair on a Tuesday afternoon is somebody else’s appointment that we could not give away in time.
One rule, and it is short.
Give us at least twenty-four hours if you need to move or cancel an appointment.
Inside twenty-four hours, tell us anyway. We would still rather know, and we will still try to fill the slot.
There is no deposit taken at booking today, so there is nothing for us to withhold when a booking is missed.
Cancelling is free. Nobody has ever been charged for changing their mind about a treatment.
Moving It
How to move an appointment.
Open the confirmation we sent you.
The email or text that arrived when you booked carries a link to your appointment. It is the fastest route and it works at two in the morning.
Choose reschedule, and pick a new slot.
You will see the same live diary we see. Move it as many times as you need to. There is no charge for rescheduling and no limit on it.
Or call us, which is often quicker.
Ring +350 200 64464 during opening hours and we will move it while you are on the line. If you cannot find the confirmation, this is the one to use.
Arriving Late
If you arrive late, come in anyway.
Engineer Lane is easy to walk past and the frontier queue is nobody’s friend. Turn up when you can.
We will use the time that is left. Sometimes that is the whole treatment. Sometimes it means treating one area today and the rest at a second visit, at no extra cost. If there is not enough time to work safely, we will rebook you rather than rush, because a rushed laser session is how skin gets burned.
Someone else is booked after you. Your appointment cannot run past their start time, and that is the only reason we ever cut a session short.
Missed Appointments
This has been asked for by one client in a hundred. It exists for the pattern, not for the accident.
If it becomes a pattern, we may ask for a deposit.
One missed appointment is life. Nobody will mention it and nothing will be charged.
Where appointments are repeatedly cancelled at short notice or missed without a word, we may ask for a deposit before booking you again. The deposit is set against the cost of your treatment, so you are not paying more — you are paying earlier.
If that ever applies to you, we will tell you directly, in person or by telephone. You will not discover it from a form.
If We Cancel
The same standard applies to us.
If we have to cancel, we will call you rather than send a message, and we will offer you the first slot that suits you.
Anything you have already paid towards that session stays on your account or is refunded, whichever you prefer.
We may cancel on the day if illness, a fault with a machine, or a safety concern means the treatment cannot be done properly. We would rather move you than treat you on a machine we are unsure of.
If a consultation finds that treatment is not safe for you that day, the appointment ends there and you are charged nothing.
Courses
A missed session inside a course.
A course is a number of sessions, not a number of dates. Miss one and the session stays yours — we book it again and carry on.
The only cost of missing one is time. Laser works on the growth cycle, so sessions are spaced four to six weeks apart and a long gap slows the result rather than ruining it. We will restart the spacing from your next visit.
Courses are valid for eighteen months from the date of the first session, which is long enough to absorb a summer, a pregnancy or a move. If something has kept you away for longer than that, come and talk to us before you assume the answer is no.
Asked Often
The questions reception gets.
Will I be charged for cancelling late?
No. No deposit is taken at booking, so there is nothing to charge. We ask for twenty-four hours because the slot can then go to someone else, not because a fee is waiting behind it.
How do I cancel if I have lost the confirmation?
Call +350 200 64464 during opening hours and we will do it for you. You do not need the reference number, only your name.
How many times can I move the same appointment?
As many as you need. There is no limit and no charge. If a date keeps moving, ring us and we will find one that actually works instead.
I am running twenty minutes late. Should I still come?
Yes, and call us on the way if you can. We will use whatever time is left, and if there is not enough of it to treat you safely we will rebook you at no cost.
Does missing a session cost me a session on my course?
No. The session stays on your course. All that changes is the date.
I have caught the sun. Should I cancel my laser session?
Yes, and tell us why. Laser on recently tanned skin is not safe. Ring us, move the session out by two weeks, and nothing is held against you for it.
Signature
A day’s notice is all we ask. Everything else we can work around.
Book an appointment Call +350 200 64464
Last reviewed: August 2026.